Having a wide range of people skills are necessary for 20th-century work success. Skills like customer service, building effective relationships, and teamwork are among the abilities most requested by employers in job postings.
Lack of these skills is considered a serious psychological handicap. Constructive leadership based companies engage in helping individuals to grow, and through that growth employees take more responsibility and discharge it effectively.
This in-turn will enhance the basic attitude of the individual; and that will reflect the general level of performance in workplace. Studies indicate that many people who have difficulty in obtaining or holding a job possess the needed technical competence but lack interpersonal competence.
People skills are patterns of behavior and behavioral interactions. Among people, it is an umbrella term for skills under three related set of abilities: personal effectiveness, interaction skills, and intercession skills.
This is an area of exploration about how a person behaves and how they are perceived irrespective of their thinking and feeling.
It is further elaborated as dynamics between personal ecology (cognitive, effective, physical and spiritual dimensions) and its function with other people's personality styles
in numerous environments (life event's, institution's, life challenges...etc.). British dictionary definition is "the ability to communicate effectively with people in a friendly way,
especially in business" or personal effectiveness skills. In business it is a connection among people in a humane level to achieve productivity.
Portland Business Journal describes people skills as:
Ability to effectively communicate, understand, and empathize.
Ability to interact with others respectfully and develop productive working relationship to minimize conflict and maximize rapport.
Records of guidelines related to "people skills" have been found as early as the New Testament. Five examples of early human guidelines appear in the Bible. 1 Peter4:8-9 advises: "Above all, maintain constant love for one another, for love covers a multitude of sins. Be hospitable to one another without complaining."; and Solomon's wisdom in Proverbs 15:1 includes: "A soft answer turns away wrath, but a harsh word stirs up anger.", along similar lines in Proverbs 16:21 includes: "The wise of heart is called perceptive, and pleasant speech increases persuasiveness."; 1 Thessalonians 5:14 dictates: "And we urge you, beloved, to discourage the idlers, encourage the fainthearted, help the weak, be patient with all of them."; Titus 3:2 advises: " To speak evil of no one, to avoid quarreling, to be gentle, and to show every courtesy to everyone."; and in Galatians 6:2 encourages: "Bear one another's burdens, and in this way you will fulfill the law of Christ."
In the 1960s, US schools introduced people-skills topics and methods—often as a way to promote better self-esteem, communication and social interaction. These encompassed psychologist Thomas Gordon's "Effectiveness Training" variations as well as many other training programs. (By the 1980s, "traditional education" and a "back-to-basics" three-Rs emphasis largely pushed these programs aside, with notable exceptions.)
The first documented use of the phrase "people skills" was around 1970
to prepare you for the challenges
of everyday life.
Life skills-based education
focuses on cultivating personal life skills
such as self reflection, critical thinking,
problem solving and interpersonal skills.
Life skills-based education (LSBE)
is a form of education
that focuses on cultivating personal life skills
such as self reflection, critical thinking,
problem solving and interpersonal skills.
LSBE Life skills-based education aims to help children reach your
full personal potentials
and to prepare you for the challenges
of everyday life.
Life skills-based education
communication skills,
decision making skills,
interpersonal skills.
Technical skills are essential
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Bachelor of Management Studies or BMS
is an undergraduate program
for management studies offered by many universities
throughout the world.
The course allows you to
obtain the knowledge
and skills needed
to assume management positions in a wide range
of organizations.
Management studies programs
provide students with a solid foundation
in organizational behavior
and human resource management
while electives in labor-management relations,
negotiation, conflict resolution,
compensation systems and organizational development
allow students to develop deeper knowledge
in specific areas of interest.
In addition to business management course,
it will equip you to
understand how organizations work,
how they are managed,
and how they interact with local,
national and international environments.
(category Management occupations)
a number of specific skills—
for example:
communication skills,
decision making skills,
interpersonal skills.
Technical skills are essential
for A functional manager
A functional manager is a person who
has management authority over an organizational
unit—such as a department—within a business,
company, or other organization.
Functional managers have ongoing responsibilities,
and are not usually directly affiliated with
project teams,
other than ensuring that goals and objectives
align with the organization's overall strategy
and vision.
========================================
Functional managers are accountable to manage people with specific skills
Project managers must bring people together from different functions and specific skills to accomplish specialized tasks within a required time. Sometimes, both functional managers and project managers have to work together to share resources and experience . This may help to improve efficiency and overall performance
The strategic manager must view each action as it relates to the organization's larger strategic mission.They help the top leadership to prioritize business objectives and also help to provide strategies to capitalize opportunities and to avoid potential risks. Strategic managers should always have excellent analytical and problem-solving skills. However, the functional managers can concentrate on what is best for their specific sector
The skills of functional managers
To achieve an organisation's objectives, functional managers need a number of specific skills—for example: communication skills, decision making skills, and interpersonal skills.
Technical skills are essential for functional managers, because they require specific knowledge and capabilities to accomplish their tasks.
Communication skills refer to functional manager's ability to transfer the information to others effectively and efficiently.
Functional managers need to convey information to subordinates so that subordinates are able to understand what is expected from higher authorities.
Once they better understand overall goals and requirements, they work with colleagues to achieve the organisation's goals.
Decision making skills require functional managers to have the ability to weight the positives and negatives of each decision.
Moreover, this skill also require functional managers to recognize problems and opportunities quickly and correctly, then they should take appropriate actions to solve the problems or capitalize the opportunities.
Functional managers also need interpersonal skills because they need to get along with people within or outside of their function, for example, senior managers or investors. Sometimes they need to face customers as well.
Time management skills also essential for functional managers, they need to manage their work efficiently and delegate appropriately. A good functional manager should be able to accomplish tasks on time.
Although above skills are important to all types of managers, their relative importance tends to vary by various functions, for example, finance functional managers need to have skills about rising fund and financial analysis.
Personality style has been defined as "an individual's relatively consistent inclinations and preferences across contexts."
One should be vigilant to deconstruct the uses of personality style in favor of an ongoing reflexivity about the use and misuse of such labels...
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McAuliffe, Eriksen and Kress contrast personality style theory with stage theory. Style "represents long-term constructive preferences whereas stage represents current constructive capacity." Also, "style is relatively long-term and consistent over time, whereas stage tendencies are mutable..."
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Personality style assessment can help individuals and practitioners appreciate human diversity, or, in the words of Isabel Briggs Myers, respect "gifts differing".
"The range of normal variation in styles can explain much human behavior without reference to notions of pathology." Personality disorders can be re-conceptualized as being on a continuum, with one end being a more adaptive inclination. And style assessment can also complement the search for personality disorder.
Specific personality style theories that might be useful include Costa and McCrae's NEO PI-R personality inventory, Holland's person-environment matching theory,Isabel Briggs Myers' personality type indicator theory, Oldham and Morris' derivation of personality styles from DSM personality disorders, and Ivey's
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These training's as a responsibility to "increase the knowledge, sharpen and add to the skills, improve the habits,
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and change the attitudes of many of those for whose development
we are responsible."Lack of people skills among upper echelons (top management) can result in bullying and/or harassment,
which is not uncommon in the modern workplace due to changing values.
The causes that are most identified with the situation are lack of necessary motivation, communication, influencing skills and empathy
gap among upper echelons (Gilbert and Thompson, 2002). Training company staff in people skills and interpersonal skills
increases the morale and dignity at work (Best, 2010). Employers that do not take steps to prevent harassment
can face major costs in decreased productivity, low morale, increased absenteeism and health care costs, and potential legal expenses...
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